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| All you need is ONE card to connect to any of our skilled interpreters worldwide. |
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On-Demand Service 24/7 |
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More than 170 Languages |
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Clear, Reliable Connections |
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Secure & Confidential |
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Online Account Management |
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- After connecting with the other party, put them on hold and add a call to
1-800-497-8308.
- Enter your 10-digit Pin or call from a registered phone number (Pinless).
- Press "1" for Spanish, or "2" for any other language; when prompted, say the name of the language (If you need assistance, press "0" or stay on the line to speak with a representative).
- Follow the automated instructions and press the number that corresponds to your requested language.
- Once the interpreter is connected, brief him or her on what you wish to accomplish and give them any special instruction.
Note: When placing a call to a non-English speaker, begin at Step 2. If you need assistance placing a call to a non-English speaker, please inform the interpreter of that fact before calling the third party.
- Say "END OF CALL" to the Interpreter when the call is completed.
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- Place the other party on conference hold and dial 1-800-497-8308.
- Enter your 10-digit Pin or call from a registered phone number (Pinless).
- Press "1" for Spanish, or "2" for any other language; when prompted, say the name of the language (If you need assistance, press "0" or stay on the line to speak with a representative).
- Follow the automated instructions and press the number that corresponds to your requested language.
- Once the interpreter is connected, brief him or her on what you wish to accomplish and give them any special instruction.
- Using three-way calling, connect the interpreter and the non-English speaker to begin your conversation.
Note: When placing a call to a non-English speaker, begin at Step 2. If you need assistance placing a call to a non-English speaker, please inform the interpreter of that fact before calling the third party.
- Say "END OF CALL" to the Interpreter when the call is completed.
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- Dial 1-800-497-8308.
- Enter your 10-digit PIN.
- Follow the automated instructions, pressing the number that corresponds to your requested language.
- When the interpreter is connected, you can use the speakerphone, or pass your handset back and forth, to continue the conversation.
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Usage Tips:
- After you are connected, give the interpreter your
own name and the non-English speaker's name. The interpreter is only
allowed to give you their first name.
- Tell the interpreter if the non-English speaker is
already on the phone line, or if you will need to dial their number to
add them to a three-way conference call. The interpreters are not
allowed to place connecting calls for you.
- If the non-English speaker is with you but you are
not using a speakerphone, inform the interpreter that you will be
passing a phone back and forth between yourself and the other person.
- Speak clearly in short phrases, pausing to allow for the interpretation.
- Ask one question at a time.
- Use simple language to express your meaning. Remember that slang does not translate.
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Explain any terms you believe may be unclear.
- Allow the interpreter to stop you and seek an
explanation when necessary and to repeat back to you any critical
information that requires clarification.
- Don't say anything that you do not want interpreted.
- If for any reason you get disconnected during a
call, please hang up and call again. You may or may not get connected
to the same interpreter.
- All language interpretation sessions are strictly confidential and are never recorded, transcribed or otherwise archived.
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